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Terms & Conditions

Placing online orders

When you are finished with your shopping, click the "check out" button of shopping basket on the right side of your screen and fill in the information as required. At the end of the check out process, you'll see a page confirming your order. Please click the "place order now" button to complete your purchase.

  • If you are a returning customer, you will be prompted to login by providing your email address and password. If you can't remember your password, click here to retrieve your hint.
  • If you are a new customer and have not shopped with us before, you will be required to register first by providing your email address and password, before completing the check out process. Click here to register.
  •  

    First-time purchase

    We recommend that you register and login before you checkout your shopping basket so that you can save your delivery address and credit card details in "my account" for quicker checkout in the future. For customers buying on sasa.com the first time, we also offer a First-time Purchase option which only requires you to enter your email address (no registration is required) to checkout so as to allow you to experience the ease of shopping at sasa.com

    Important Note for customer choosing "First-time Purchase" option:
    Only after successful membership registration, bonus points and order history, including Order No., Order Details and Order Status, will be saved in your member account. If you register for membership after using "First-time Purchase" for the first order, the bonus points and order history on that order will NOT be saved or counted in your member account.

     

    Maximum purchase limits

    Sasa.com does not authorize the resale of merchandise purchased through sasa.com. To protect you and to ensure that we are able to serve all of our customers, we have a limit of ¥5,110(US$839) per order and ¥8,520(US$1,400) per week -- as well as a maximum of 36 units of the same product per week per customer.

    However, if you are interested in buying a large number of items, or are interested in wholesale opportunities, please click here for details.

     

    Redeeming promotion codes & cash coupon codes

    If you have a promotion code, just enter it in the promotion code field on the Shopping Basket page (Step 1 of the checkout process); if you have a cash coupon code, please enter in on the Payment page (Step 3 of the checkout process). Please note that these codes are case-sensitive. Click "update basket" to see the promotion reflected in your shopping basket. You may only use one promotion code per order, and in some cases promotions can only be redeemed once per person. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

     

    Payment methods

    Sasa.com is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from the sasa.com and then choose the way you'd like to pay: 

    Credit Card

    We accept VISA, MasterCard, American Express, Diners Club Card and JCB Card.

    Payment on sasa.com is secure. We use Verified by Visa, MasterCard SecureCode and JCB J/Secure service. In addition to entering the credit card information, you also need to enter a CVV/CVC security code.

    You can choose the option to save your credit card information for future online purchases before you confirm your order. For security purposes, if you share an account we recommend that you NOT store your credit information online as anyone who has access to your account could charge sasa.com purchases to the card without your knowledge.

    UnionPay (UPOP)

    We accept UnionPay Cards issued by the China banks

    Payment on Sasa.com is secure. It is not necessary to provide credit card details at Sasa.com website. To make a payment through UnionPay, you are required to apply the online payment service with the card issuing bank before purchase at Sasa.com.

    NOTE: To make payments through UnionPay, the bank will charge your card in Hong Kong Dollar with a fixed rate at US$1:HK$7.75

     

    For orders deliver to Hong Kong:

    Cheque

    Cheques should be in Hong Kong Dollars payable to "Sa Sa dot Com Ltd." If payment is not received within 3 working days, the order will be cancelled and we will inform you by email.

    Direct Deposit

    Please deposit the total amount according to the following details and then mark the order number on the Deposit Slip and fax to (852) 2505 0631 or e-mail to payment@sasa.com**.
    ** We will not process your order if no Deposit Slip receive


    Merchant Name: Sa Sa dot Com Limited
    Standard Chartered: 413-103-1504-0
    Citibank: 391-17818168
    Hang Seng Bank: 388-688608-668.

    If payment is not received within 3 working days, the order will be cancelled and we will inform you by email.

     

    For orders deliver outside Hong Kong:

    PayPal

    PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments.

    Telegraphic Transfer

    Please pay the exact amount of your order in US Dollars to the following bank account. Customers are responsible for any telegraphic transfer and bank transaction fees. Remittance must be free from any commission charges by the bank. 

    A ¥90 handling fee is required. 

    Merchant Name: Sa Sa dot Com Limited Bank: Citibank, Hong Kong (Swift code: CITIHKHX) Account No.: 006-391-17714451 Address: 47/F., Citibank Plaza, 3 Garden Road, Central, Hong Kong. 

    Please fax the telegraphic transfer copy to us at (852) 2505 0631, stating your order number. If payment is not received within 3 working days, the order will be cancelled and we will inform you by email.

    Tenpay

    Tenpay is an account-based system that lets anyone with an email address securely sends and receives online payments using credit cards or bank accounts. To make a payment through Tenpay, you are required to open an account with Tenpay first. Please visit Tenpay's Official Website for detailed information on how to create an account and make payments.

     

    For orders deliver to Mainland China:

    AliPay

    Alipay is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through Alipay, you first need to open an account with Alipay. Please visit Alipay's official website for detailed information on how to create an account and make payments.

     

    Delivery note

    A hard copy of delivery note will be inserted inside parcel in general practice. Product name, price and quantity will be printed on the delivery note for logistic purposed or in complying with the laws and requirements of delivery country.

    【Note】

    For orders deliver to Mainland China, Korea, Saipan, Guam, Italy, Lithuania, Latvia, Ukraine and Kazakhstan, NO delivery note is provided. Please kindly contact us if an official invoice is required. 

     

    Charging to your credit card

    For Credit Card payment (except UnionPay Online Payment or order delivers to Australia region)
    We only charge your credit card when we dispatch your order within 30 days. That means that if you cancel your order before your order is dispatched, you will not be charged on your credit card. In the case of any order amendment before we dispatch your order, we will only charge you the items that we have dispatched. Alternatively, credit limit will be reversed to your credit card account automatically after 30 days (upon the date of authorized transaction).

    For Credit Card payment (Order delivers to Australia region)
    We only charge your credit card when we dispatch your order within 14 days. That means that if you cancel your order before your order is dispatched, you will not be charged on your credit card. In the case of any order amendment before we dispatch your order, we will only charge you the items that we have dispatched. Alternatively, credit limit will be reversed to your credit card account automatically after 14 days (upon the date of authorized transaction).

    For Credit Card payment (UnionPay Online Payment)
    We will charge your credit card once payment is confirmed. That means if you cancel your order, and in case of any order amendment, we may have to arrange refund to you respectively. Please kindly visit "Refund Timeline" for details.

     

    Fraud protection

    In order to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity, as part of order processing procedure, sasa.com screen all orders and reserve the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. In some cases, we may request a copy of your credit card statement through fax or email to verify your payment, or our Customer Service representative may call you at the phone number you provided to confirm your order. We also reserve the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.

     

    Customs & Tax

    When ordering from sasa.com you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Sasa.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

    When you pressing “continue” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to sasa.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you.

    NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.

     

    Free samples

    With any purchase of ¥460(US$75) or more, you are able to select your preferred free samples by clicking “Select Sample” under checkout process step 2. Samples are limited, and offer is valid while stock lasts. We regret that we are not able to reship samples in case of any damaged, incorrect, or missing from your order, as samples are changed often.

     

    Order confirmation

    After successfully placing an order, you will see a page thanking you for your order, together with an Order Number. You will also get an order confirmation email with all the details on. If you do not see either of these, there maybe a problem with your order. You can check '"my account > order history" to see if the order is there and therefore has been placed.

    Sometimes an order will be successfully submitted even if you get an error message on the last step. Please check the list of recent orders in "my account" before attempting to place the order again.

    If you do not receive the order confirmation email, your email service provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for more details.

     

    Changing Orders

    Once you have completed your purchase thru Sasa.com, we do not accept any changes on ordered items and delivery address. For any changes on ordered item or delivery address, a ¥30 administration fee is required for each change. Please note: Whenever you make a change of an order, the estimated delivery date will be affected. Once an order is being packed or dispatched, no change will be accepted.

    For any changes on delivery address (for order is being Packed or Dispatched)
    If customer insist to make changes on delivery address for a packed and dispatched order, an additional fee is required. Since the additional fee is subjected to different region, please kindly contact our Customer Service Representative to get quote.
    Please note:No changes will be accepted for orders deliver to International Regions (outside Hong Kong & Mainland China).

     

    Cancelling Orders

    We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.

     

     
     
     
     
    Change location :
    Reference currency :
    Please select location and then reference currency.

    Only U.S. dollars and H.K. dollars are accepted as transaction currencies.
    All others currencies are for reference only. * details

    *Save % - the discount % base on the RRP with existing selling price

    **Total sales last year
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    Sasa.com - the ultimate online beauty & health shop

    Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.

    We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.

    Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).