Simply click on the "Forgot
your password?" link on the Login page and we will email you the password
hint (last 3 characters of your password). If you still cannot remember your
password, please contact us to
reset the password. A system-generated password will be sent to your email
address. However, your account will be suspended if you attempt to login with
the wrong password five consecutive times. Please contact us to reactivate your
Changing email or password
To change any of your details you need to:
Login to sasa.com "my account" (using the email address registered with us)
Click on "edit profile"
Overtype on the fields you would like to change and click "submit"
You will receive a verification email at new email address. Please click the
link in the email to activate your new email address.
Remember, if you've changed your email address or password, you'll need to
use these the next time you log in. Please note that all your e-newsletter
subscriptions and order confirmations will be sent to your new email
Clear saved personal information
You can choose to save your delivery information and/or your credit card
details during the checkout process so that the system will automatically
complete such information in your next purchase. If you would like to clear such
information saved in our system, you can do so anytime by clicking the button at
the bottom of the "edit profit" page in "my account" to clear your saved
delivery address or clear saved credit card details.
View order history and status
Your credit card is currently being verified or your
payment by PayPal is being processed.
Your credit card information is
incorrect or the card is invalid. You are advised to contact your card issuers
We are currently awaiting your payment by Telegraphic
Transfer, Cheque or Direct Deposit into sasa.com bank accounts. It takes up to 2
business days to clear such payments from the corresponding financial
Your order contains at least one item which is out of
stock or is a pre-order item. It will be dispatched when all products in the
order become available in stock.
Your order is currently being processed and packed for
shipment. Once the order enters the "Processing" status, no changes, or
cancellations of your order can be made. Your credit card will not be charged
until this order is dispatched.
Your order has been dispatched from our warehouse in Hong Kong and
is on the way to your delivery address. Your credit card will be charged at this
Your order has been cancelled per your request or due to our
inability to verify your credit card information. All cancelled orders will not
be dispatched and charged.
We have received your returned items, and will process
refund to you.
If you are always buying the same things on sasa.com, you can find your
previous order in "my account > order history", click on "details", and you
will find a "copy order" button. Once you copy the order, all the products you
have purchased in the previous order will be put in your shopping basket and you
can proceed checkout immediately.
As a sasa.com customer you will be able to track the status of your order
(except COD orders). Please find out the order tracking ID in "my account >
order history > details > Tracking ID" and then check the following
websites to trace and track your order:
For orders delivering to Hong Kong, click here
For orders delivering to South Korea, click here to track.
For orders delivering by Expedited Shipping, click here
For orders delivered by Standard Shipping, click here to track.
For In-store pickup orders, please contact us to track.
Now, sasa.com makes it convenient for you to shop and save your favorite
products for a later purchase.
You can save up to 20 beauty products in "My Favorites" list. The beauty
products you love and want to replenish are at your fingertips to buy when you
need them. No more searching for products you need each month, just select those
items from "My Favorites" list and checkout.
To create or modify "My Favorites" list, you will need to register as a
sasa.com member and login. To add items to your list, just search for the item
you want and click "Add to my Favorites" on the product detail page. This will
automatically add your favorite item to your list. To modify your list, just
login and click the "My Favorites" link to manage your Favorites List. You can
remove items by clicking remove button located next to the product. When you are
ready to purchase the items, just place them in your basket. Shopping has never
been so easy!
My product alert
Should the product that you would like to buy is temporarily out of stock,
you may click the "Product Alert" button on the product detail page to save it
in "My Product Alert" list. Once these products become available again, we will
notify you by email. Please note that when the email is sent, the item will be
removed automatically from your "Product Alert" list.
To modify your list, just login and click the "My Product Alert" link to
manage your list. You can remove items by clicking remove button located next to
the product. You can save up to 20 products for product alert.
To view your Bonus Points balance, just login to "my account". Your Bonus
Points will be valid for 1 year from the date you registered with sasa.com --
and every year you start a new Bonus Points program valid for 1 year. The expiry
date of your Bonus Points is shown on the "my "account" main page.
Please note that all orders placed before December 2004 do not entitle to any
Beauty Consultant Code
The Sa Sa Group, has trained over 1000 beauty consultants throughout Asia to
assist customers at our retail stores. These consultants undergo extensive
training in skin analysis, product knowledge and now internet training so as to
ensure a highest level of customer service is available at all times. You may
want to recognize the efforts of our beauty consultants' efforts in introducing
you to our products and services on the Internet. If so, please type in your
beauty consultant number in the box indicated on your shopping profile. Sasa.com
will pass on your thanks accordingly. You will not be charged in any way for
Please select location
and then reference currency.
Only U.S. dollars and H.K. dollars are accepted as transaction
All others currencies are for reference only. * details
Sasa.com - the ultimate online beauty & health shop
Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.
We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.
Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).