When you are finished with your shopping, click the "check out" button of
shopping basket on the right side of your screen and fill in the information as
required. At the end of the check out process, you'll see a page confirming your
order. Please click the "place order now" button to complete your purchase.
If you are a returning customer, you will be prompted to login by providing
your email address and password. If you can't remember your password, click here
to retrieve your hint.
If you are a new customer and have not shopped with us before, you will be
required to register first by providing your email address and password, before
completing the check out process. Click here to
We recommend that you register and login before you checkout your shopping
basket so that you can save your delivery address and credit card details in "my
account" for quicker checkout in the future. For customers buying on sasa.com
the first time, we also offer a First-time Purchase option which only requires
you to enter your email address (no registration is required) to checkout so as
to allow you to experience the ease of shopping at sasa.com.
Maximum purchase limits
Sasa.com does not authorize the resale of merchandise purchased through
sasa.com. To protect you and to ensure that we are able to serve all of our
customers, we have a limit of HK$5,500 / US$700 per order and HK$11,000/US$1,400
per week -- as well as a maximum of 6 units of the same product per week per
customer. If you would like to
purchase over 6 units of the same item, you can email us with the item number
and your desired quantity. We will consider to making special arrangement on a
However, if you are interested in buying a large number of items, or are
interested in wholesale opportunities, please click here for details.
Redeeming promotion codes & cash coupon
If you have a promotion code, just enter it in the promotion code field on
the Shopping Basket page (Step 1 of the checkout process); if you have a cash
coupon code, please enter in on the Payment page (Step 3 of the checkout
process). Please note that these codes are case-sensitive. Click "update basket"
to see the promotion reflected in your shopping basket. You may only use one
promotion code per order, and in some cases promotions can only be redeemed once
per person. All promotion codes are available for a limited time, while supplies
last and cannot be use once expired.
We have some beautiful DIY gift-wrapping kits which you can use to wrap your
own gifts quickly and easily. Simply check the box next to "Would you like to
buy a DIY Gift- wrapping Kit?" on the Shopping Basket page (Step 1 of the
checkout process) and then choose your desired DIY gift-wrap.
You will also be asked on the Payment page (Step 3 of the checkout process)
"Do you want the product price printed on the delivery note?". If you are
sending the order as a gift, you may select "no" and the delivery note included
with the order will show only the product name and quantity. If you have
selected to insert a free gift card in your order, we have already pre-selected
"no" for you in this question.
Sasa.com is offering a wide range of payment methods, so you can find one
that suits you best. Order your favorite products from the sasa.com and then
choose the way you'd like to pay:
We accept VISA, MasterCard,
American Express, Diners Club Card and JCB Card.
Payment on sasa.com is
secure. We use Verified by Visa, MasterCard SecureCode and JCB J/Secure service.
In addition to entering the credit card information, you also need to enter a
CVV/CVC security code.
You can choose the
option to save your credit card information for future online purchases before
you confirm your order. For security purposes, if you share an account we
recommend that you NOT store your credit information online as anyone who has
access to your account could charge sasa.com purchases to the card without your
For orders deliver to Hong
Cheques should be in Hong Kong
Dollars payable to "Sa Sa dot Com Ltd." If payment is not received within 3
working days, the order will be cancelled and we will inform you by
Please deposit the total amount according to the
following details and then mark the order number on the Deposit Slip and fax to
(852) 2505 0631.
Merchant Name: Sa Sa dot Com Limited Standard
Chartered: 413-103-1504-0 Citibank: 391-17818168 Hang Seng Bank:
If payment is not received within 3 working days, the
order will be cancelled and we will inform you by
For orders deliver outside Hong
PayPal is an account-based system
that lets anyone with an email address securely send and receive online payments
using their credit card or bank account. To make a payment through PayPal, you
first need to open an account with PayPal. Please visit PayPal's official website for detailed
information on how to create an account and make
Please pay the exact amount of your order in US Dollars
to the following bank account. Customers are responsible for any telegraphic
transfer and bank transaction fees. Remittance must be free from any commission
charges by the bank.
A US$25 handling fee is required. For Korean
orders, handling fee is US$5.
Merchant Name: Sa Sa dot Com Limited
Bank: Citibank, Hong Kong (Swift code: CITIHKHX) Account No.: 006-391-17714451
Address: 47/F., Citibank Plaza, 3 Garden Road, Central, Hong
Please fax the telegraphic transfer copy to us at (852) 2505
0631, stating your order number. If payment is not received within 3 working
days, the order will be cancelled and we will inform you by
For orders deliver to
Alipay is an account-based system that lets anyone with
an email address securely send and receive online payments using their credit
card or bank account. To make a payment through Alipay, you first need to open
an account with Alipay. Please visit Alipay's official website for detailed
information on how to create an account and make
We normally insert a hard copy of the delivery note with your order. If you
do not want the product price printed on the delivery note, please select "no"
on the Payment page (Step 3 of the checkout process) when you are asked "Do you
want the product price printed on the delivery note?". If you are sending the
order as a gift, we suggest you select "no" in order to hide the product
Charging to your credit card
We only charge your credit card when we dispatch your order. That means that
if you cancel your order before your order is dispatched, you will not be
charged on your credit card. In the case if you request to remove some items
from your order before we dispatch your order, or in the rare case, when some of
the items in your order are out of stock, we will only charge you the items that
we have dispatched.
In order to protect our customers as well as ourselves from fraud or other
unauthorized or illegal activity, as part of order processing procedure,
sasa.com screen all orders and reserve the right to withhold or refuse
processing any orders due to suspected fraud or unauthorized or illegal
activity. In some cases, we may request a copy of your credit card statement
through fax or email to verify your payment, or our Customer Service
representative may call you at the phone number you provided to confirm your
order. We also reserve the right to disable any member accounts or refuse to
ship to certain addresses in case of suspected fraud or unauthorized or illegal
Customs & Tax
When ordering from sasa.com you are considered the importer of record and
must comply with all the laws and requirements of the country in which you are
receiving the items. Your orders may be subject to import duties and/or taxes
and any additional charges for custom clearance must be borne by you. Sasa.com
has no control over these charges and does not assume responsibility for the
ordered goods meeting local customs laws and/or duties and taxes. Custom
policies vary widely from country to country, and you should contact your local
customs office for further information.
If the package is refused due to your refusal to pay customs tax and/or
duties, and subsequently returned to sasa.com, you will be responsible for the
return shipping charges and a re-stocking fee of 15% of the total product
purchase price. The balance will then be refunded back to you.
With any purchase of HK$600/US$75 or more, you'll receive free samples with
your order. You will be asked to select your preferred samples in the Select
Sample page (Step 4 of the checkout process). Samples are limited and change
often, we regret that we are unable to reship samples if they arrive damaged, if
you receive the wrong one, or if one is missing from your order. Offers good
while stock lasts.
If you would like to buy the real size product of the samples you have tried
but have problems finding the product on the website, please contact us for assistance.
After successfully placing an order, you will see a page thanking you for
your order, together with an Order Number. You will also get an order
confirmation email with all the details on. If you do not see either of these,
there maybe a problem with your order. You can check '"my account > order
history" to see if the order is there and therefore has been placed.
Sometimes an order will be successfully submitted even if you get an error
message on the last step. Please check the list of recent orders in "my account"
before attempting to place the order again.
If you do not receive the order confirmation email, your email service
provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for
Changing or cancelling orders
We usually dispatch all orders within the next business day. If you would
like to change or cancel an order, please contact us as soon as possible
after you have placed the order, specifying your Order Number. Once an order is
being packed or dispatched, you cannot cancel or change it.
Please select location
and then reference currency.
Only U.S. dollars and H.K. dollars are accepted as transaction
All others currencies are for reference only. * details
Sasa.com - the ultimate online beauty & health shop
Sasa.com offers around-the-clock access to the best beauty and health products – and we ship worldwide. Skincare, fragrance, makeup, slimming, haircare, nailcare, bath and body care, health and beauty supplements, and men's products - it's all here.
We offer famous brands, as well as quality niche brands to cater for your special beauty needs. And to help you decide, we feature beauty tips and articles on the latest beauty trends, techniques and products. Subscribe to our e-newsletter or visit often for special promotions. Join our Sa Sa VIP programme for an extra 5% discount off our already great prices. And earn Bonus Points good for free redemptions.
Sasa.com is a member of Sa Sa International Holdings Limited, a leading cosmetic retailing and beauty services group in Asia, and is listed on the Stock Exchange of Hong Kong (Stock code: 178).