View order history and status
New OrderYour order is received. You will receive a "Packing Notification" email after payment verified.
Verifying PaymentYour order is being held for reviewing by our order processing staff. In rare cases, our system may detemine that there is a risk that the credit card is being used fraudulently. Please reply our notification email providing details of further arrangements. Your prompt response will be appreciated.
Awaiting PaymentPlease press the "Pay Now" button to complete your payment.
On HoldYour order is being held for the following reasons:
1. Incomplete delivery information, or
2. Awaiting remaining payment, or
3. Out of stock, or
4. Awaiting payment verifictaion.
Please reply our notification email providing details of further arrangements. If you have replied the email, it takes 1-2 business days for handling.
Payment To Be ConfirmedIf you have paid by Telegraphic Transfer, Cheque or Direct Deposit, it takes up to 3 business days to complete the payment confirmation by your financial institution.
Out Of StockYour order contains one or more out of stock item(s). Please reply our "Product Out Of Stock Notification" email providing details of further arrangements. Your prompt response will be appreciated.
To be packedYour payment is verfied and the order is being processed. You will receive a "Packing Notification" email shortly.
PackingYour order is in the process of being packed for delivery. We will not be able to amend or cancel the order when it is listed "Packing".
DispatchedYour order has been dispatched from our warehouse, you will receive a "Dispatch Notification" email with Tracking I.D..
CancelledYour order has been cancelled as per your request or due to the following reasons:
1. Unpaid within 2 business days, or
2. Unsuccessful payment verification, or
3. Duplicated orders, or
4. Ordered item(s) is/are out of stock.
Returned Order/ Item(s)We have received your returned item(s), we will arrange refund or resend the item(s) to you accordingly. If your order is returned due to "Undeliverable" (http://web1.sasa.com/SasaWeb/eng/help/returns_exchange.jsp#306) , you will receive an email providing details of further arrangements. Your prompt response will be appreciated.
 
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